Returns and Exchanges

These Terms of Use (hereinafter referred to as "these Terms") stipulate the terms of use of the online shop (hereinafter referred to as "the Service") provided on this website by Kawanishi Kaban Products Co., Ltd. (hereinafter referred to as "the Company"). Registered users (hereinafter referred to as "Users") must use the Service in accordance with these Terms.

Article 1 (Application)

These Terms and Conditions shall apply to all relationships between the User and our company regarding the use of this Service.
In addition to these Terms, the Company may make various provisions regarding the Service, such as rules for use (hereinafter referred to as "Individual Provisions"). Regardless of their name, these Individual Provisions shall constitute part of these Terms.
In the event that the provisions of these Terms and Conditions conflict with the provisions of the Individual Provisions in the preceding paragraph, the provisions of the Individual Provisions shall take precedence, unless otherwise specified in the Individual Provisions.

Article 2 (User Registration)

For this service, registration will be completed when the person wishing to register agrees to these terms and conditions, applies for registration in a manner specified by our company, and our company notifies the person wishing to register of its approval.
If the Company determines that an applicant for user registration falls under any of the following items, the Company may not approve the application for user registration and shall not be obligated to disclose the reasons therefor.

1. If false information is provided when applying for user registration
2. If the application is from someone who has previously violated these Terms and Conditions
3. Any other reason that the Company determines that your registration is inappropriate

Article 3 (Management of User ID and Password)

Users shall manage their user IDs and passwords for this service at their own responsibility.
Under no circumstances may the User transfer or lend his/her user ID and password to a third party, or share them with a third party. If the combination of a user ID and password matches the registered information and is used to log in, the Company will consider that the user ID is being used by the user who registered it.
We shall not be liable for any damages arising from the use of your user ID and password by a third party, except in cases where we are guilty of intentional or gross negligence.

Article 4 (Sales Contract)

In this service, a sales contract is established when the user makes a purchase application to our company and our company notifies the user that the application has been accepted. The ownership of the product is transferred to the user when our company delivers the product to the delivery company.
If a User falls under any of the following circumstances, our company may cancel the sales contract without prior notice to the User.

1. If the user violates these terms and conditions
2. If the delivery of the product cannot be completed due to an unknown address or long absence
3. Any other case in which it is deemed that the trust between our company and the user has been damaged.

Payment methods, delivery methods, purchase cancellation methods, return methods, etc. related to this service will be determined separately by our company.

Article 5 (Intellectual Property Rights)

The copyright and other intellectual property rights of the product photos and other content (hereinafter referred to as "Content") provided by this Service belong to the legitimate rights holders, such as our company and the content providers, and Users may not reproduce, reprint, modify, or make any other secondary use of such Content without permission.

Article 6 (Prohibitions)

When using this service, users must not engage in the following acts.

Actions that violate laws, regulations, or public order and morals
Any activity related to criminal activity
Any act of infringing copyrights, trademarks or other intellectual property rights contained in the Service
Any act that disrupts or interferes with the functioning of our servers or networks
Commercially using information obtained through this service
Any act that may disrupt the operation of our services
Unauthorized access or attempted access
Collecting or storing personal information about other users
Impersonating other users
Any act of directly or indirectly providing benefits to antisocial forces in relation to our services
Any other actions that the Company deems inappropriate

Article 7 (Suspension of provision of the Service, etc.)

If the Company determines that any of the following circumstances exist, the Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User.

1. When carrying out maintenance, inspection or updates of the computer system related to this service
2. When it becomes difficult to provide the Service due to force majeure such as earthquakes, lightning strikes, fires, power outages, or natural disasters.
3. When a computer or communication line is stopped due to an accident
4. Any other case in which the Company determines it is difficult to provide the Service.

We shall not be liable for any disadvantage or damage suffered by the user or a third party due to the suspension or interruption of the provision of this service, regardless of the reason.

Article 8 (Restrictions on Use and Cancellation of Registration)

If any of the following applies to a User, we may restrict the User's use of all or part of the Service or cancel the User's registration without prior notice.

1. If you violate any provision of these Terms and Conditions
2. If it is discovered that the registration information contains false facts
3. If the credit card registered by the User as a payment method is suspended
4. If there is a default in payment obligations such as fees.
5. If there is no response to our contact for a certain period of time
6. If the Service has not been used for a certain period of time since the last use
7. Any other reason that the Company determines that use of the Service is inappropriate

The Company shall not be liable for any damages incurred by the User as a result of any actions taken by the Company under this Article.

Article 9 (Withdrawal)

Users may cancel their membership to this service by following the designated cancellation procedures.

Article 10 (Disclaimer of Warranties and Disclaimers)

The Company does not guarantee that the Service is free from factual or legal defects (including defects regarding safety, reliability, accuracy, completeness, validity, suitability for a particular purpose, security, etc., errors and bugs, infringement of rights, etc.).
The Company shall not be liable for any damages incurred by the User as a result of the Service. However, if the contract between the Company and the User regarding the Service (including these Terms) is a consumer contract as defined in the Consumer Contract Act, this disclaimer shall not apply. Even in this case, the Company shall not be liable for any damages incurred by the User due to special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of the damages) caused by default or tort due to the Company's negligence (except for gross negligence).
The Company shall not be liable for any transactions, communications, disputes, etc. that arise between the User and other Users or third parties in relation to the Service.

Article 11 (Changes to Service Content, etc.)

We reserve the right to change the content of this service or to discontinue providing this service without notifying the user, and shall not be liable for any damages incurred by the user as a result thereof.

Article 12 (Changes to Terms of Use)

Our company reserves the right to change these terms at any time without notifying the user if it deems it necessary. If the user starts using the service after the terms have been changed, the user will be deemed to have agreed to the changed terms.

Article 13 (Handling of Personal Information)

We will handle any personal information obtained through the use of this service appropriately in accordance with our "Privacy Policy."

Article 14 (Notice or Contact)

Any notice or communication between the user and our company shall be made in the manner specified by our company. Unless the user notifies us of any changes in accordance with the method separately specified by our company, our company will consider the currently registered contact information to be valid and will notify or contact the user via that contact information, and such notice or communication will be deemed to have reached the user at the time of sending.

Article 15 (Prohibition of Transfer of Rights and Obligations)

Users may not transfer or pledge as security to a third party their status under the Service Agreement or their rights or obligations under these Terms and Conditions without our prior written consent.

Article 16 (Governing Law and Jurisdiction)

The interpretation of these Terms shall be governed by the laws of Japan. The application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded with respect to this Service.
In the event of a dispute regarding the Service, the court with jurisdiction over our head office location shall be the court of exclusive jurisdiction.

Regarding delivery

・Delivery will be made by Japan Post. (Some items will be delivered by Yamato Transport.)
・Shipping dates vary depending on the product.

[General sales items]

It may take up to 10 days from the date of order until shipping.

[Pre-order items]

The shipping date is stated on each product page. Please check.

Please contact the shipping company for the arrival date.

・Shipping may be delayed or advanced due to operational reasons.
・Please contact the delivery company for the arrival date.
-We accept delivery date specifications for gifts, anniversaries, etc.
Please enter your desired date and time in the "Message to store" field in the product cart.

*Delivery of products may be delayed due to busy periods such as the New Year holidays and bad weather. Please order well in advance.

Regarding time designation

We prioritize time-specified shipping, so if we are unable to meet the specified time, the item will be shipped the next day.

In addition, the delivery date can be specified within 14 days from the order date + 3 days later.

If you would like the earliest possible date, the earliest possible arrival date is not to specify an arrival date.

If you have a preferred time, please enter it in the "Message to Shop" field that appears after clicking "View Cart".

about shipping cost

Shipping costs are 1,000 yen nationwide.

(1,500 yen for Okinawa and Hokkaido only)

If the total amount of your purchase is 30,000 yen or more (excluding tax), shipping is free.

(Free for Okinawa and Hokkaido)

Changes and exchanges

Before delivery

If you wish to make changes or additions, please cancel your order and make a new purchase.

(If you wish to have items purchased separately shipped together, please cancel your order and make a new purchase.)

After delivery

Kawanishi Kaban will notify you by email when your item has been delivered.

If you would like to exchange your item after it has been delivered, please contact us via our official LINE account.

(Exchange is limited to one time only.)

When contacting us, please let us know the following information to make things easier:

·name

·telephone number

·email address

・Reason for exchange

·order number

(What is the order number? It is listed on the "Order Confirmation Email" or "Delivery Note.")

Email

If you have any questions or concerns regarding returns or exchanges, please contact us via our official LINE account.

Returns Policy

Returns are accepted via this return form.

Kawanishi Kaban's promise: Peace of mind and satisfaction in online shopping

Kawanishi Kaban currently sells its products mainly through its online store.

Shopping from an online store, where you cannot see the product in person, can often leave you feeling anxious or worried that the product you purchase will not meet your expectations or imagination.

That's why Kawanishi Kaban makes a promise to its customers.

"If you are not satisfied with your purchase, we will accept returns free of charge."

Kawanishi Kaban, which started out as a small workshop in Kagawa Prefecture, has become known throughout the country thanks to its sales style of "online shopping."

We will continue to improve our online store, which enables us to meet many customers, to make it easier to use and more enjoyable.

Return process

1. Order the product

2. The product arrives at the customer's location

3. I would like to return the product because it was not what I expected.

・Only unused items

・Within 8 days from the date of arrival

4. Contact us through the return form

5. The customer returns the product cash on delivery (shipping costs will be borne by Kawanishi Kaban).

6. Kawanishi Kaban will check the returned item

7. Refund (Bank transfer fees will be borne by Kawanishi Kaban)

We plan to refund within 8 days of receiving the product.

How to pack your returned item

Q: What box should I return it in?

A. It will be easier if you return the product in the box that Kawanishi Kaban sent you. If you have discarded the box, please prepare a cardboard box of a similar size.

Q: What about the return slip?

A. Please choose the delivery company of your choice and return the item using a cash-on-delivery slip .

What is cash on delivery?

This is a shipping method that uses a "cash on delivery" slip, and the destination (Kawanishi Kaban) will pay the shipping fee. There is no shipping fee for the customer.

Q: Where should I send it back?

A. Kawanishi Kaban

〒761-8074 384-15 Ootakamicho, Takamatsu City, Kagawa Prefecture

TEL 087-880-8079

Returns and Exchanges

How to pack your returned item

Regarding the box to be returned

About return slip

For customers who wish to exchange

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Returns and Exchanges

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table of contents

Regarding delivery

Regarding time designation

about shipping cost

Changes and exchanges

Before delivery

After delivery

Returns Policy

Return process

How to pack your returned item

Q: What box should I return it in?

Q: What about the return slip?

Q: Where should I send it back?

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