よくあるご質問
FAQ
「入荷待ち」になっている商品の再販日を教えてください。
入荷待ち商品の再販予定日、配送予定日は、商品ページに記載しております。
商品ページに再販予定日が記載されていない商品は、再販を調整・検討中のため、再販日が確定しておりません。
再販予定が確定しましたら、商品ページにその旨を記載いたしますので、今しばらくお待ちいただけますようお願い申し上げます。
What is the difference between "pre-order items" and "regular items"?
The shipping dates for [General Sale Items] and [Pre-Order Items] are different.
Please visit our blog for more details.
What is the difference between Kawanishi Kaban outlet products and genuine products?
Genuine Kawanishi Kaban products are delivered to you only after passing our own strict inspection standards.
At Kawanishi Bags, products that do not meet the inspection standards but are fine for use as bags are called outlet products.
Please visit our blog for more details.
Where can I find information about resale of sold out items?
Kawanishi Kaban's official LINE account provides the latest resale information.
If you know what item you want, please register for the "Restock Notification Email".
For more details, please see our blog.
◾️How to make sure you don't miss out on the restocks of your favorite items! Do you know about "restock notification emails"?
https://admin.shopify.com/store/shop-kawanishikaban/articles/560621519017
Can I repair a bag purchased from Kawanishi Bag?
We only accept repairs on products purchased from our company.
Depending on the degree of damage or dirt, we may not be able to accept your repair request.
If you would like to have your product repaired, please check the "Repair Reception Procedure" in the blog below and contact us via our official LINE account.
Customers who wish to repair
If I purchase a pre-order item and a non-pre-order item, when will it be delivered?
If you purchase a pre-order item and other items at the same time, they will be shipped at the same time as the pre-order item.
If you would like other items shipped first, please purchase them separately.
Do the canvas series products transfer color? Is there a way to prevent this?
Kawanishi Kaban's canvas series products are prone to color transfer, just like regular canvas and denim products.
Of course, it contains a color-fixing agent so the color won't transfer violently, but please be aware that the color may transfer easily in the following cases.
-
When the product is exposed to moisture, rain, or sweat
If the product itself is damp, such as during rain or when you sweat, the color may transfer more easily.
If it is damp, dry it in the shade until it is completely dry. -
When alcohol spray gets on your skin
In recent years, due to the influence of the new coronavirus, some people have been using alcohol sprays.
If this alcohol gets on the product, it can cause the product to lose its color and lead to color transfer. Please be careful to avoid getting alcohol on the product.
How to prevent color transfer
One way to prevent color transfer is to use a waterproof spray.
The steps to use the waterproof spray are as follows:
How to apply waterproof spray
- Allow the product to dry thoroughly
- Apply waterproof spray to the entire product
- Let it dry for about 20 minutes
- Repeat "2" and "3" two or three times
This makes it much less likely for color to transfer.
Thank you for your inquiry.
If I order leather goods, when will they be delivered?
Products sold on the EC site are generally in stock, so they will be delivered within 10 business days.
Where can I send a message to the store?
Please write according to the following procedure.
(1) Place the item you want to purchase in your shopping cart
(2) Once you have added all the items you want to purchase to your cart, click "View Cart."
(3) Check the items you want to purchase. Scroll to the bottom.
(4) Write a message in the "Message to Store" section
Please see our blog for more details.
When will I receive my NP deferred payment invoice?
For NP deferred payment, the invoice will arrive about one week after the product arrives. If you don't receive an invoice, Please contact the NP Payment After Delivery Support Desk.
Click here for the NP Payment After Delivery Support Desk
↓↓↓
If I purchase a pre-order item and a non-pre-order item, when will it be delivered?
If you purchase a pre-order item and other items at the same time, they will be shipped at the same time as the pre-order item.
If you would like other items shipped first, please purchase them separately.
If I order leather goods, when will they be delivered?
Products sold on the EC site are generally in stock, so they will be delivered within 10 business days.
問い合わせをしましたが、返事が遅い時があります。
お問い合わせいただきありがとうございます。
現在お問い合わせが集中しており、ご回答までに2営業日以上お時間をいただく場合がございます。
お客様にはご迷惑をおかけいたしますが、何卒ご理解とご協力をお願い申し上げます。
お急ぎの場合は【よくあるご質問】もご確認ください。
【よくあるご質問】はこちら→ https://shop.kawanishikaban.com/blogs/faq
Where can I find out Kawanishi Kaban's opening days?
Please see the "Schedule" on the official EC site.
For more information, please check the blog "Notice of changes to store opening days and hours."
https://shop.kawanishikaban.com/blogs/news/changes-in-business-days-and-hours
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CONTACT
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