この度、お客様からのお問い合わせに、より迅速かつ正確にお応えするため、お問い合わせ窓口の対応方法を変更させていただくことになりましたので、ご案内申し上げます。
2025年2月14日 (金) 17：59まで : お問合せはメールにて受付、ご返信
お問い合わせはメール（公式LINE、InstagramのDMなどSNS）にて承っておりましたが、内容の一元管理と迅速な対応を目指し、お問い合わせに窓口を一本化させていただきます。
※お問合せフォームは、2025年2月14日（金） 18：00よりお使いいただけます。
お客様からのお問い合わせが多いご質問をFAQとしてまとめております。お問い合わせいただく前に一度ご確認ください。
システムを見直ししながら、皆さんにわかりやすいブランドを目指してまいります。
これからもカワニシカバンをよろしくお願いいたします。
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These Terms of Use (hereinafter referred to as "these Terms") stipulate the terms of use of the online shop (hereinafter referred to as "the Service") provided on this website by Kawanishi Kaban Products Co., Ltd. (hereinafter referred to as "the Company"). Registered users (hereinafter referred to as "Users") must use the Service in accordance with these Terms.
Article 1 (Application)
Article 2 (User Registration)
1. If false information is provided when applying for user registration
2. If the application is from someone who has previously violated these Terms and Conditions
3. Any other reason that the Company determines that your registration is inappropriate
Article 3 (Management of User ID and Password)
Article 4 (Sales Contract)
1. If the user violates these terms and conditions
2. If the delivery of the product cannot be completed due to an unknown address or long absence
3. Any other case in which it is deemed that the trust between our company and the user has been damaged.
Article 5 (Intellectual Property Rights)
The copyright and other intellectual property rights of the product photos and other content (hereinafter referred to as "Content") provided by this Service belong to the legitimate rights holders, such as our company and the content providers, and Users may not reproduce, reprint, modify, or make any other secondary use of such Content without permission.
Article 6 (Prohibitions)
When using this service, users must not engage in the following acts.
Article 7 (Suspension of provision of the Service, etc.)
1. When carrying out maintenance, inspection or updates of the computer system related to this service
2. When it becomes difficult to provide the Service due to force majeure such as earthquakes, lightning strikes, fires, power outages, or natural disasters.
3. When a computer or communication line is stopped due to an accident
4. Any other case in which the Company determines it is difficult to provide the Service.
Article 8 (Restrictions on Use and Cancellation of Registration)
1. If you violate any provision of these Terms and Conditions
2. If it is discovered that the registration information contains false facts
3. If the credit card registered by the User as a payment method is suspended
4. If there is a default in payment obligations such as fees.
5. If there is no response to our contact for a certain period of time
6. If the Service has not been used for a certain period of time since the last use
7. Any other reason that the Company determines that use of the Service is inappropriate
Article 9 (Withdrawal)
Users may cancel their membership to this service by following the designated cancellation procedures.
Article 10 (Disclaimer of Warranties and Disclaimers)
Article 11 (Changes to Service Content, etc.)
We reserve the right to change the content of this service or to discontinue providing this service without notifying the user, and shall not be liable for any damages incurred by the user as a result thereof.
Article 12 (Changes to Terms of Use)
Our company reserves the right to change these terms at any time without notifying the user if it deems it necessary. If the user starts using the service after the terms have been changed, the user will be deemed to have agreed to the changed terms.
Article 13 (Handling of Personal Information)
We will handle any personal information obtained through the use of this service appropriately in accordance with our "Privacy Policy."
Article 14 (Notice or Contact)
Any notice or communication between the user and our company shall be made in the manner specified by our company. Unless the user notifies us of any changes in accordance with the method separately specified by our company, our company will consider the currently registered contact information to be valid and will notify or contact the user via that contact information, and such notice or communication will be deemed to have reached the user at the time of sending.
Article 15 (Prohibition of Transfer of Rights and Obligations)
Users may not transfer or pledge as security to a third party their status under the Service Agreement or their rights or obligations under these Terms and Conditions without our prior written consent.
Article 16 (Governing Law and Jurisdiction)
・Delivery will be made by Japan Post. (Some items will be delivered by Yamato Transport.)
・Shipping dates vary depending on the product.
[General sales items]
It may take up to 10 days from the date of order until shipping.
[Pre-order items]
The shipping date is stated on each product page. Please check.
Please contact the shipping company for the arrival date.
・Shipping may be delayed or advanced due to operational reasons.
・Please contact the delivery company for the arrival date.
-We accept delivery date specifications for gifts, anniversaries, etc.
Please enter your desired date and time in the "Message to store" field in the product cart.
*Delivery of products may be delayed due to busy periods such as the New Year holidays and bad weather. Please order well in advance.
We prioritize time-specified shipping, so if we are unable to meet the specified time, the item will be shipped the next day.
In addition, the delivery date can be specified within 14 days from the order date + 3 days later.
If you would like the earliest possible date, the earliest possible arrival date is not to specify an arrival date.
If you have a preferred time, please enter it in the "Message to Shop" field that appears after clicking "View Cart".
Shipping costs are 1,000 yen nationwide.
(1,500 yen for Okinawa and Hokkaido only)
If the total amount of your purchase is 30,000 yen or more (excluding tax), shipping is free.
(Free for Okinawa and Hokkaido)
If you wish to make changes or additions, please cancel your order and make a new purchase.
(If you wish to have items purchased separately shipped together, please cancel your order and make a new purchase.)
Kawanishi Kaban will notify you by email when your item has been delivered.
If you would like to exchange your item after it has been delivered, please contact us via our official LINE account.
(Exchange is limited to one time only.)
When contacting us, please let us know the following information to make things easier:
·name
·telephone number
·email address
・Reason for exchange
·order number
(What is the order number? It is listed on the "Order Confirmation Email" or "Delivery Note.")
If you have any questions or concerns regarding returns or exchanges, please contact us via our official LINE account.
Returns are accepted via this return form.
Kawanishi Kaban's promise: Peace of mind and satisfaction in online shopping
Kawanishi Kaban currently sells its products mainly through its online store.
Shopping from an online store, where you cannot see the product in person, can often leave you feeling anxious or worried that the product you purchase will not meet your expectations or imagination.
That's why Kawanishi Kaban makes a promise to its customers.
"If you are not satisfied with your purchase, we will accept returns free of charge."
Kawanishi Kaban, which started out as a small workshop in Kagawa Prefecture, has become known throughout the country thanks to its sales style of "online shopping."
We will continue to improve our online store, which enables us to meet many customers, to make it easier to use and more enjoyable.
1. Order the product
2. The product arrives at the customer's location
3. I would like to return the product because it was not what I expected.
・Only unused items
・Within 8 days from the date of arrival
4. Contact us through the return form
5. The customer returns the product cash on delivery (shipping costs will be borne by Kawanishi Kaban).
6. Kawanishi Kaban will check the returned item
7. Refund (Bank transfer fees will be borne by Kawanishi Kaban)
We plan to refund within 8 days of receiving the product.
A. It will be easier if you return the product in the box that Kawanishi Kaban sent you. If you have discarded the box, please prepare a cardboard box of a similar size.
A. Please choose the delivery company of your choice and return the item using a cash-on-delivery slip .
What is cash on delivery?
This is a shipping method that uses a "cash on delivery" slip, and the destination (Kawanishi Kaban) will pay the shipping fee. There is no shipping fee for the customer.
A. Kawanishi Kaban
〒761-8074 384-15 Ootakamicho, Takamatsu City, Kagawa Prefecture
TEL 087-880-8079
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
