hott [ホット]｜コードバン

table of contents

• Regarding delivery
• Regarding time designation
• about shipping cost
• Changes and exchanges
• Returns Policy

Regarding delivery

・Delivery will be made by Japan Post. (Some items will be delivered by Yamato Transport.)
・Shipping dates vary depending on the product.

[General sales items]

It may take up to 10 days from the date of order until shipping.

[Pre-order items]

The shipping date is stated on each product page. Please check.

Please contact the shipping company for the arrival date.

・Shipping may be delayed or advanced due to operational reasons.
・Please contact the delivery company for the arrival date.
-We accept delivery date specifications for gifts, anniversaries, etc.
Please enter your desired date and time in the "Message to store" field in the product cart.

*Delivery of products may be delayed due to busy periods such as the New Year holidays and bad weather. Please order well in advance.

Regarding time designation

We prioritize time-specified shipping, so if we are unable to meet the specified time, the item will be shipped the next day.

In addition, the delivery date can be specified within 14 days from the order date + 3 days later.

If you would like the earliest possible date, the earliest possible arrival date is not to specify an arrival date.

If you have a preferred time, please enter it in the "Message to Shop" field that appears after clicking "View Cart".

about shipping cost

Shipping costs are 1,000 yen nationwide.

(1,500 yen for Okinawa and Hokkaido only)

If the total amount of your purchase is 30,000 yen or more (excluding tax), shipping is free.

(Free for Okinawa and Hokkaido)

Changes and exchanges

Before delivery

If you wish to make changes or additions, please cancel your order and make a new purchase.

(If you wish to have items purchased separately shipped together, please cancel your order and make a new purchase.)

After delivery

Kawanishi Kaban will notify you by email when your item has been delivered.

If you would like to exchange your item after it has been delivered, please contact us via our official LINE account.

(Exchange is limited to one time only.)

When contacting us, please let us know the following information to make things easier:

·name

·telephone number

·email address

・Reason for exchange

·order number

(What is the order number? It is listed on the "Order Confirmation Email" or "Delivery Note.")

Email

If you have any questions or concerns regarding returns or exchanges, please contact us via our official LINE account.

Returns Policy

Returns are accepted via this return form.

Kawanishi Kaban's promise: Peace of mind and satisfaction in online shopping

Kawanishi Kaban currently sells its products mainly through its online store.

Shopping from an online store, where you cannot see the product in person, can often leave you feeling anxious or worried that the product you purchase will not meet your expectations or imagination.

That's why Kawanishi Kaban makes a promise to its customers.

"If you are not satisfied with your purchase, we will accept returns free of charge."

Kawanishi Kaban, which started out as a small workshop in Kagawa Prefecture, has become known throughout the country thanks to its sales style of "online shopping."

We will continue to improve our online store, which enables us to meet many customers, to make it easier to use and more enjoyable.

Return process

1. Order the product

2. The product arrives at the customer's location

3. I would like to return the product because it was not what I expected.

・Only unused items

・Within 8 days from the date of arrival

4. Contact us through the return form

5. The customer returns the product cash on delivery (shipping costs will be borne by Kawanishi Kaban).

6. Kawanishi Kaban will check the returned item

7. Refund (Bank transfer fees will be borne by Kawanishi Kaban)

We plan to refund within 8 days of receiving the product.

How to pack your returned item

Q: What box should I return it in?

A. It will be easier if you return the product in the box that Kawanishi Kaban sent you. If you have discarded the box, please prepare a cardboard box of a similar size.

Q: What about the return slip?

A. Please choose the delivery company of your choice and return the item using a cash-on-delivery slip .

What is cash on delivery?

This is a shipping method that uses a "cash on delivery" slip, and the destination (Kawanishi Kaban) will pay the shipping fee. There is no shipping fee for the customer.

Q: Where should I send it back?

A. Kawanishi Kaban

〒761-8074 384-15 Ootakamicho, Takamatsu City, Kagawa Prefecture

TEL 087-880-8079